From discharge process to billing questions, we can help
Thank you for choosing St. Vincent's Medical Center. As you leave our facility, know that we are always here for you or your loved one should the need arise. If you have questions concerning the discharge process, financial assistance, insurance, medical records or patient concerns, our Patient Information team can help.
THE DISCHARGE PROCESS
Your physician will determine when you are ready to be discharged from the hospital. He or she will write your discharge order along with other members of your patient care team. They will provide detailed instructions about continuing care and recovery at home.
Planning Your Discharge: If possible, make plans for your discharge before you are admitted to the hospital. Speak with your nurse or case management representative if you have concerns about returning to your living situation without additional assistance. Your nurse or case manager can help you:
Arrange placement at a skilled nursing facility or rehabilitation facility to continue your care
Set up home nursing services if you need them
Arrange delivery of medical equipment-such as a wheelchair, walker or oxygen
Understand your insurance benefit for post-discharge services
Discharge Times: Our goal is to discharge patients before 11 a.m. Your physician or nurse will inform you of your discharge time.
Transportation: The hospital does not provide discharge transportation. It's best to have someone available to drive you home after you are discharged from the hospital.
Coordinate with a family member, loved one or caregiver to arrange a ride home.
Taxi cabs can be called on your behalf as well.
If you are being discharged after an outpatient procedure, you will not be allowed to drive yourself home and should make transportation arrangements ahead of time.
Prescriptions: In most cases, your physician will prescribe one or more medications for you to use at home. To help with your transition, St. Vincent's Outpatient Pharmacy can fill your prescription before you leave the hospital. To be sure your prescriptions are ready; please let your healthcare provider know as early as possible that you'll be using St. Vincent's Outpatient Pharmacy Services. (Prescription refills can be transferred to your local pharmacy upon request.)
Pharmacy: (203) 576-5713
BILLING & CUSTOMER SERVICE
If you have Billing or Financial questions, please call St. Vincent’s Customer Service Billing Department at (203) 576-5384 for assistance with:
Your account balance
Document requests (attorney billing document request instructions, detail itemized bill, Financial Assistance Application, Medical Records)
Updating your insurance, address and guarantor information
AFTER YOUR VISIT…STAY IN TOUCH!
We also invite you to stay in touch with St. Vincent’s for the latest health and wellness news. Together we can stay healthy and safe throughout and over the years. Or sign up for our newsletter.
To find a St. Vincent’s physician who can discuss your health concerns or those of a loved one, please click on our FIND A DOCTOR tool and search by specialty, practice, location or keyword. We’re here to help you locate the medical expert you need.
To speak with a St. Vincent's Care Line representative, call (877) 255-7847
To speak with someone at the front desk of the Medical Center, please call (203) 576-6000
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