Thank you for choosing St. Vincent’s Medical Center for your healthcare needs.
As a patient, you may have questions about your hospital billing and what your health insurance covers. We’re here to help. At St. Vincent’s, we want to get you answers quickly and easily so you can focus on what matters most - feeling better.
- Call us at 203-576-6257 between 8 am-4:30 pm Monday-Friday
FINANCIAL ASSISTANCE FAQ
You may qualify for financial assistance to help with necessary hospital medical bills.
St. Vincent is committed to caring for all people regardless of their ability to pay as part of our mission and values. For some patients and their families who are struggling, St. Vincent’s Medical Center Financial Assistance Program can help them identify payment options.
St. Vincent's Medical Center offers compassionate and informative financial counseling and assistance to resolve financial concerns patients or families may have regarding their care. Our financial counselors can help identify payment options for those who have difficulty paying for necessary services.
Contact us if you need to talk to a financial counselor:
- Call and talk to a Financial Counselor at (203) 576-6257. If you do not speak English, someone will help you in your language.
- Contact us via mail: St. Vincent’s Medical Center, Patient Access; 2800 Main Street, Bridgeport, CT 06606
- Financial Counselors can also be reached by email: Financial.Assistance@stvincents.org
- Click here to learn more about St. Vincent's Community Healthcare and Community Benefit
- Discounted Services: St. Vincent’s SWIM Across the Sound offers assistance with mammograms and prostrate cancer screenings. Limitations do apply. Please contact (203) 576-6158 for more information.
Download the following:
Financial Assistance Policy
Download our Financial Assistance Policy in select languages:
Plain Language Summary of Financial Assistance Policy
Download our Plain Language Summary of Financial Assistance Policy in select languages:
BILLING AND COLLECTION POLICY
Download our Billing and Collection Policy:
AMOUNT GENERALLY BILLED
Download our Amount Generally Billed in select languages:
- Chinese (Simplified)
- Chinese (Traditional)
- French (Canada)
- French (Creole)
- Portuguese (Brazil)
- Spanish (Latin America)
WHO QUALIFIES FOR FINANCIAL ASSISTANCE?
Financial assistance is available for patients with limited incomes who are uninsured or underinsured. Patients accrue a large balance due to co-pays, deductibles, coinsurance or services that are not covered. Our Financial Counselors can determine if you qualify for financial assistance or a payment plan. You may apply for a discount regardless of immigration status.
WHAT ARE THE INCOME LIMITS?
The amount of discount varies based on your income and the size of your family. Our financial assistance policy has expanded the income limits beyond the Federal Poverty Limits (FPL) up to 400% of the FPL.
WHAT DO I NEED TO APPLY FOR A DISCOUNT?
Patients will need to present acceptable identification information (license, passport, permanent resident card) and gross income, including wages, income taxes, alimony,
child support, rent, pension, Social Security, unemployment benefits, Workers Compensation and any other potential verifiable income.
CAN SOMEONE EXPLAIN THE DISCOUNT AND HELP ME APPLY?
Yes, free, confidential help is available. The Financial Counselor can determine if you qualify for free or discounted programs, such as Charity Care, free bed funds and Medicaid. The Counselor will assist with the application process and proper documentation.
WHAT SERVICES ARE COVERED?
All medically necessary services provided by St. Vincent’s are covered by the discount, including outpatient services, emergency care and inpatient admissions. Charges from private doctors who provide services in the hospital may not be covered. You should talk to the private doctors about discounts or payment plans.
HOW MUCH DO I HAVE TO PAY?
Our Financial Counselor will give you the details about your specific discount(s) once your application is processed.
HOW DO I GET THE DISCOUNT?
Patients must complete the application form. After receiving income verification, St. Vincent’s can process the application for a discount, according to your level of income. You can apply for a discount before you have an appointment, when you come to the hospital to get care, or when the bill comes in the mail.
WHAT IF I'M REJECTED?
During the application process, patients will not be required to pay the hospital bill. If your application is denied, the hospital must submit the reasons to you in writing and must provide an avenue for appeal of this decision to a higher level within the hospital.
WHAT IF I DO NOT MEET THE INCOME LIMITS?
If you cannot pay your bill and are not eligible for discounts, St. Vincent’s offers an interest-free payment plan to those that meet the income limits. The amount you pay depends on your income.
At a minimum, any patient who does not have health insurance is eligible for an uninsured discount on non-elective medical services provided by the hospital.
We accept cash when paid in person, checks and major credit cards, including Visa, MasterCard, American Express and Discover.
If you are having difficulty paying your bill, please contact our Customer Service Department at (203) 576-5384.
Patients who cannot afford to pay their full balance may enroll in a short-term, interest-free monthly payment plan.
If you do not alert us, we may refer your account to an outside bill collection service. Let us work with you to avoid being sent to collections.