In this section, you will find information on safety initiatives at St. Vincent’s Medical Center. It contains information about how you, our patient, can be our partner in safety. We embarked on this effort in 2010, and invite you to join us as we continue to create a culture of high reliability.
We looked to other industries, such as nuclear power, airline and naval aviation, to learn about how they improved reliability and safety. We have applied these initiatives at St. Vincent’s. All of our physicians and staff have received training in behaviors and practices that result in decreasing errors and improving safety. We also need you to help.
We encourage you to speak up if something does not seem quite right. We want to hear from you if there is something you don’t understand, or if you have a question about a medication. Feel free to ask any of your healthcare providers about proper hand washing or other ways to reduce your risk of infection. You can designate a Care Partner who will help keep you safe and be a partner in care while you are in the hospital.
Report Your Concerns
Do you wish to report a concern regarding safety or quality of care?
St. Vincent’s endeavors to provide excellent clinical and compassionate care to all we serve. If we have not met your expectations and you have a concern about quality of care or patient safety, please let us know.
At St. Vincent’s we are proud of the relationships we as caregivers build with our patients and their families. We recognize that each person is an individual with unique concerns and needs. We strive to get to know you and learn what is important to you during your hospital stay. Read more about patient satisfaction here.
Please the Patient Relations Department, by telephone at (203) 576-5164, or in writing at 2800 Main Street, Bridgeport, CT 06606.
If you prefer, you may also contact the Joint Commission. Any patient or member of the public may contact The Joint Commission to report concerns about the safety or quality of care. The Joint Commission can be reached by telephone at: (630) 792-5800, via email/online http://www.jointcommission.org/report_a_complaint.aspx, or in writing at: Customer Service Center, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.