Follow-Up Visits and Calls

Billing and Customer Service
- If you have Billing or Financial questions, please call the Customer Service Billing Department at (203) 576-5384 for assistance with:
- • Hospital billing
• Your account balance
• Document requests (attorney billing document request instructions, detail itemized bill, Financial Assistance Application, Medical Records)
• Updating your insurance, address and guarantor information
Patient Relations
The Department of Patient Relations (203) 576-5164 is here to help patients, their families, and visitors at St. Vincent's Medical Center. As advocates for you and your family, patient representatives can:
- Listen to and follow up on your concerns or complaints
- Answer questions or direct your request to the right hospital departments
- Arrange for special services or direct you to resources in the community