Frequently Asked Questions
Q. What are your office hours?
A. Our center hours are:
- Mondays through Fridays 8AM-8PM
- Saturdays 9AM-5PM
- Sundays 9AM-5PM
Q. Must I make an appointment for services, including physicals?
A. All services are provided on a walk-in basis
Q. Will you communicate with my personal physician regarding my visit?
A. If needed to provide the best possible care, we will contact your personal physician. With your signed consent, we will release your medical record to your physician.
Q. Will you bill my insurance plan for me?
A. If it is determined (once we see your insurance card in person) that your services will be covered in part or fully, we will submit this to your insurance company. Please note that patients are responsible for any co-payments at the time services are rendered. Any balance after insurance has paid are the patient's responsibility. We offer significant discounts for "self-pay" patients.
Q. What forms of payment do you accept?
A. We accept cash, checks, credit and debit cards. We offer significant discounts for patients who "self-pay".
Q. What if I do not have insurance?
A. Services are not refused based upon an individual's inability to pay for services. Note: We offer significant discounts for patients who "self-pay".
Q. What insurances does your office accept?
A. Because this information changes so fequently, we ask that you come to one of our convenient walk-in locations to present your card to us in person. It is difficult to determine your coverage over the phone. We accept many insurances but we ask that you do verify your coverage with us prior to service. Please visit, or call any of our walk-in Centers to obtain current information regarding insurances which are accepted.
Q. How can I obtain a copy of my medical records?
A. Complete a signed records release and we will copy and release the records as requested.
Q. How do you protect the privacy of a patient's visit?
A. St. Vincent's Urgent Care Walk-In Centers take careful steps to protect the privacy of our patients.
To find a St. Vincent’s physician who can discuss your health concerns or those of a loved one, please click on our FIND A DOCTOR tool and search by specialty, practice, location or keyword. We’re here to help you locate the medical expert you need.
To speak with a St. Vincent's Care Line representative, call (877) 255-7847
To speak with someone at the front desk of the Medical Center, please call (203) 576-6000
Click in for St. Vincent's Medical Center DIRECTIONS | MAPS | PARKING information