St. Vincent’s Medical Center Receives the CHA’s 2012 John D. Thompson Award
for Excellence in the Delivery of Healthcare
Through the Use of Data
At its 94th Annual Meeting on June 27, the Connecticut Hospital Association (CHA) recognized St. Vincent’s Medical Center with the 2012 John D. Thompson Award for Excellence in the Delivery of Healthcare Through the Use of Data. The team from St. Vincent’s Medical Center is recognized for its project, Implementation of High Reliability Behaviors Resulting in Significant Reduction of Preventable Harm to Patients and Employees.
St. Vincent’s Medical Center (SVMC) reduced its Serious Safety Event rate through focused efforts to adopt the culture, characteristics, and tools of High Reliability Organizations (HROs).
Procedures used to implement high reliability behaviors included an analysis of baseline performance; education provided to leadership; the creation of a steering committee; and the creation of a “tool kit” of safety behaviors. A hospital-wide intranet safety site displays the number of days since the last injury and describes details of each incident. Hospital-wide “Daily Huddles” involving the CEO, senior leadership, and staff were implemented to review and discuss safety events of the previous 24 hours and safety concerns for next 24 hours. In addition, each department conducts its own huddles. Safety is first on every agenda of every meeting. More than 40 front line staff safety coaches were trained and serve as special resources to reinforce the reliability behaviors with team members.
As a result, SVMC experienced a reduction in SSEs of approximately 40 percent from baseline. In addition, the hospital experienced a 58 percent reduction in its medication safety event rate.
Pictured right: The team from St. Vincent's Medical Center is recognized for its Implementation of High Reliability Behaviors Resulting in Significant Reduction of Preventable Harm to Patients and Employees.
A formal program was implemented to recognize staff for all good catches, promoting the use of safety behaviors and tools. The organization is now preoccupied with failure and all events are acted upon and included in the common cause analysis.
The John D. Thompson Award honors the contributions made by John D. Thompson to healthcare administration and patient care quality during his career. Winners of this prestigious award have achieved excellence in patient care through the use of data, as demon¬strated by the improvement of internal operations, procedures, and outcomes.