Safety Initiatives at St. Vincent's Medical Center
In this section of the website, you will find information on our safety initiatives and how you, the patient, can be our partner in safety. In 2010, the Medical Center embarked on a journey to create a culture of high reliability.
We looked to industries such as nuclear power, airline and naval aviation to learn about how they improved reliability and safety and have applied them at St. Vincent’s. All of our physicians and staff have received training in behaviors and practices that will decrease errors and improve your safety, but we also need you to help.
I encourage you to speak up if something does not seem quite right, if there is something you don’t understand, or if you have a question about a medication. You can ask any of your healthcare providers about proper hand washing and other ways to reduce your risk of infection. You can designate a Care Partner who will help keep you safe and be a partner in care while you are in the hospital.
Your safety is our number one priority. Learn more about safety from CDC.gov and view our scores as compared to other Connecticut hospitals in the August 2012 issue of Consumer Reports.
Do you wish to report a concern
regarding safety or quality of care?
St. Vincent’s endeavors to provide excellent clinical and compassionate care to all we serve. If we have not met your expectations and you have a concern about quality of care or patient safety, please let us know.
At St. Vincent’s we are proud of the relationships we as caregivers build with our patients and their families. We recognize that each person is an individual with unique concerns and needs. We strive to get to know you and learn what is important to you during your hospital stay. Read more about patient satisfaction here.
Contact Darol Bates, Director of Patient Relations by phone at 203-576-5140, by email at firstname.lastname@example.org or in writing at 2800 Main Street, Bridgeport, CT 06606.
If you prefer, you may contact the Joint Commission. Any patient or member of the public may contact The Joint Commission to report concerns about the safety or quality of care. The Joint Commission can be reached by phone at: 630-792-5800, electronically at http://www.jointcommission.org/report_a_complaint.aspx or in writing at:
Customer Service Center
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181